Our Process

Here at StoneTek, we are pleased to guide you through the entire process of material selection, edge profiles, sinks and accessories to ensure your project goes smoothly. We welcome the opportunity to share our knowledge and expertise with you, answering your questions and collaborating design ideas and approaches to make your project more interesting.

StoneTek customer service representatives will work in parallel with you and your kitchen designer to obtain all the necessary information about your project, including job site information and potential dates for Template and Installation. Please keep in mind, certain materials may have a longer lead time which may impact installation dates.

Viewing your Slabs

 
Your slabs should be viewed and approved before countertops are made. Marble, Granite, Soapstone, Quartz and other natural stones are products of nature and as such, variations in color, pattern size, shape, shading, including markings are to be expected with these products. These characteristics will not affect the performance of the product in any manner.

Samples may not be representative of your entire project, and slabs on the market currently may be somewhat different in appeal.

Template

The job site is ready for template when all cabinets are installed and leveled, mouldings, panels and appliances—most important cooktop, down draft, stove (i.e. slide-in-stove), sinks, faucets, soap dispenser, hot water call, or any other pertinent items are on site.
Apron/Farmers Sinks – MUST be permanently installed prior to Template.

Very important

The homeowner or (designated decision-maker over the age of 18) MUST be present during the entire template process. This is due in part to questions regarding seams, corner radius, overhangs and “special designs” on islands, etc; therefore it is recommended that this person is familiar with the project.

Appliances

We are not responsible for the moving of appliances, furniture or personal items stored in the cabinets. If it’s necessary to move appliances, furniture or personal items stored in cabinets we are NOT responsible for damages.

Installation

The home owner or (designated decision-maker over the age of 18) MUST be present during the entire installation process.
Placement of seams are at the discretion of StoneTek and are based on factors such as a) physical size of material b) physical layout of countertop sections c) access to job site amongst others. Seams will be visible to the eye or touch. Color coordinated epoxy will be used to form the seam and blend in with countertop. Even though a customer is consulted with regards to the seam location, StoneTek reserves the right to adjust if needed.

Installation of natural stone surfaces does not include removal of old countertops unless agreements have been made for us to do so. If we are installing your new countertop in an existing kitchen, there may be unfinished areas of your wall or cabinets that will be exposed and / or covered by your new top. We DO NOT finish these areas.

Completing the Installation

Plumbing and Electrical are are not included in any installation. We will NOT reconnect sinks or cooktops. Cutouts for drop in sinks and cooktops may be completed on the job site and dusting is to be expected.

Final wall preparation (painting, wallpaper, etc) should not be completed prior to installation if at all possible. Care will be taken during the countertop installation, however scrapes, punctures or digs are possible. These items are considered incidental damages and are customer’s responsibility to repair.

Installation of countertop is a construction process and residual dust should be expected. The customer may want to cover areas to contain the dust to the construction area. The job site will be left in broom condition.

Installation Approval

After the product has been installed the customer or (designated decision-maker over the age of 18) MUST be present to inspect the countertops. At installation a customer approval form will be provided, which will be asked to sign, confirming the satisfaction with the quality, fit and damage free condition of countertop.